FAQ
What is your return policy?
You can return unworn items with original tags within 30 days of your purchase date, and returns are free. To start a return, contact us at info@unlimstepllc.com and we'll send you a prepaid return label. Approved refunds are issued to your original payment method within 7–10 business days. See our Refund Policy for full details.
Can I cancel my order?
Yes, within 24 hours of placing your order. Email us at info@unlimstepllc.com with your order number and we'll cancel it and refund you in full to your original payment method within 7–10 business days. After 24 hours, you can still return your items within 30 days of your purchase date.
How long does delivery take?
Orders are processed within 1–2 business days and delivered within 6–8 business days after dispatch. The total estimated delivery time is 7–10 business days from the date your order is placed. We currently ship within the United States only.
How much does delivery cost?
Shipping is free on every order, with no minimum order amount.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your parcel.
How do I choose my size?
Our jeans and hoodies have a relaxed, baggy fit by design, so we recommend choosing your usual size. If you're between sizes or not sure which one to pick, email us at info@unlimstepllc.com with your usual size and height, and we'll help you find the right fit. If it still doesn't fit, returns are free within 30 days of your purchase date.
What payment methods do you accept?
We accept all major credit and debit cards, as well as the digital wallets shown at checkout, such as Apple Pay and Google Pay. All prices are in US Dollars (USD), and every payment is processed securely over an SSL-encrypted connection. See our Payment Methods page for the full list.
What if my item arrives damaged or I receive the wrong item?
We're sorry about that! Please contact us within 7 days of delivery at info@unlimstepllc.com with your order number and photos of the item and the packaging. We'll review it and make it right with a replacement or a full refund to your original payment method.