Refund policy

Last updated: September 29, 2026

We have a 30-day return policy, which means you have 30 days from your purchase date to request a return. Returns are free of charge. We currently ship and accept returns within the United States only.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@unlimstepllc.com. If your return is accepted, we'll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Free Returns

Return shipping is completely free. Once your return request is approved, we'll email you a prepaid return label, so you won't pay anything to send your item back. No return shipping fees will be deducted from your refund. There are no restocking fees.

Order Cancellations

You can cancel your order within 24 hours of placing it. To cancel, email us at info@unlimstepllc.com with your order number. Orders cancelled within this window are refunded in full to your original payment method within 7–10 business days. After 24 hours, your order may already be in processing and can no longer be cancelled, but you can still return it within 30 days of your purchase date.

Damages and Issues

Please inspect your order upon delivery and contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item. Please include photos of the item and the packaging so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be issued to your original payment method within 7–10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@unlimstepllc.com.

Contact Information

Questions about returns or refunds should be sent to us at info@unlimstepllc.com.